RETURN / EXCHANGE POLICY

All returns must be made within 14 days of receipt. Merchandise must be returned with all original tags attached, in any original packaging, unwashed, and unaltered. 

Before you send your items back to us you need to send an e-mail to contact@hemsmith.com. You will then receive return instructions by e-mail. Do not ship anything without contacting us first, as this may lead to longer handling time and delayed refunding. 

All sale items 30% or more off are final sale. Final sale items merchandise cannot be returned or exchanged. Merchandise marked down 40% or greater must be considered “as is”. Although we try our hardest to keep all of our goods in perfect condition, there may be small flaws, stains, sewing errors, missing tags, etc., and we will not issue partial refunds or discounts for these items.

Returns that are damaged, soiled, washed, altered or worn (other than to try the item on) will not be accepted and will be sent back to the customer without a refund. We reserve the right to charge a shipping and administration fee. 

PayPal may cover the return shipping cost for eligible PayPal purchases worldwide until 12/31/17. This service need to be activated before you place your order with us for the claim to be approved. Please go to the below website to activate and read more about the offer. www.paypal.com/webapps/mpp/refunded-returns

Unfortunately HEMSMITH is unable to provide online exchanges. If an exchange on an item is necessary for a different size, style and/or price we would be happy to issue a refund but would request that you purchase the desired item through the website as a separate transaction. Please see below for the correct return procedure.


HOW TO RETURN AN ITEM?

All returns must be authorized by HEMSMITH. 
Please send a return request to contact@hemsmith.com with purchase order number and specific items requesting to be returned. Upon receipt of a return authorization # from Hemsmith.com
All articles that belong to the same order must be returned to us at the same time in one single shipment. Pack and securely seal the merchandise in the original package if possible and mark your RA# on the outside of the box. Send insured to:

HEMSMITH ATTN: RETURNS
36-13 36TH AVE. 2ND FL
LONG ISLAND CITY, NY 11106

HEMSMITH will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
When your return is received, we will credit the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 2 weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. Store credits will be issued for gift returns or upon request.